Shipping policy

Shippment & Delivery

Company Information

This Shipping Policy is provided by PURUIKAI LTD, trading as PuRuiKai, a company registered in the United Kingdom.

Business address: 9 PANTYGRAIGWEN ROAD, PONTYPRIDD, MID GLAMORGAN, UNITED KINGDOM CF37 2RR
Email: admin@puruikai.com

All shipping are handled directly by PURUIKAI LTD (trading as PuRuiKai), ensuring that you receive official support from the company.

Where is my order shipped from?

We provide worldwide free shipping! And orders will be shipped from the warehouse nearest to you and carried by DHL, FedEx, UPS, USPS, DPD, or Royal Mail according your address. Following is the location where our warehouse located at and estimate develiry date for reference.

Your Address

Shipping Location

Delivery Estimated

United States/CA

NJ, US

VAN, CA

3-7 Days

Europe

Poland,Spain,France

3-7 Days

United Kingdom

Manchester, UK

3-7 Days

Australia

Sydney, AU

3-10 Days

Other Countries

Hunan，China

4-12 Days

 

Orders may be fulfilled from our regional warehouses (UK/EU/US...) or directly from our manufacturing center in Hunan, China, depending on stock availability to ensure the fastest delivery.

Order Processing Time

  • Handling Time: (1-2 business days)

  • Transit Time: (3-5 business days)

  • Order Cut-off Time: (5:00 PM GMT) Orders must be placed by 5:00 PM GMT to begin processing the same day

All our order are processed and shipped out within 48 hours (excluding weekends and holidays).

After the order is shipped out and received by the carrier, we will update you by email with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.

Please allow 24-48 hours for the tracking information to update.

Shipping Address Change

If you would like to change the shipping address for your order, please contact us by email with the new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

International Shipping Duties & Taxes

- For international order. If the items don't ship from your local warehouse in your country/ region, you, the customer, will be responsible for the import duty, but please don't worry, We will decrease the declared value to reduce your import tax.

For more details of the Import Tax, please visit Import Duty

Returns, Refunds, and Exchanges

We provide a 30-Day Returns Service after delivery, If you are not satisfied with the item you bought or change your mind, please contact us for a local return shipping address and ship all the items back to us for a refund.

For more details of the return policy, please visit our Return Policy